Frequently Asked Questions

Q: What are your office hours?

A: We are open 8am-11am and 4:30pm-6pm Monday through Friday.  10am to 11am Saturday and Sunday. 

Q: Can I tour the facility?

A: Yes! You can Call or Book an Appointment by clicking here or on our Facebook page. 

Q: What vaccinations are required for boarding my dog?

A: All dogs must have current vaccination records on file with us. This includes annual RABIES, DHLPP, and BORDATELLA. All dogs are also required to be on flea prevention program, if your dog has a flea problem treatment will be given at owners expense.

Q: What should I bring?

A: We recommend you bring your own food. Sudden changes in a dogs diet can upset their stomach. Bedding, treats, and other supplies are included, however, Pet Owners are encouraged to bring any items that help your dog have an even more enjoyable stay.  

Q: Do you administer medications?

A: We are more than happy to give medication to your dog at no extra charge. All medications must come in the original container. The veterinary clinic provides the name of medication and dosage per day that will allow us to properly care for your pet.

Q: What are the pick-up times for boarding?

A: You can drop-off or pick-up your pet anytime during office hours. Boarding fees begin the day you check in your pet. If you pick up your pet before 11am you will not be charged for that day of boarding.

Q: Do you have a Customer Agreement that needs to be filled out?

A: Yes, the Customer Agreement must be filled out and signed on or before your first stay. We want you to be aware of our policies and procedures, you can click here to preview a copy.

Q: Do you offer discounts for extended stays and long term boarding?

A: Yes we do! We have discounted rates offered on a case by case basis.  

Q: Do you offer transportation services to and from your facility?

A: Absolutely! Spoiled Rotten Pet Hotel offers a shuttle service for your pet. Be sure to book in advance and leave the driving to us.